|
Terms and Conditions CHECK YOUR GOODS From the point of delivery by us or collection you have 3 working days to check your goods. Within 3 Days You Must: Detail any damage you observe to the packaging of the goods or to the goods themselves on the delivery/collection note. Check that the goods delivered match your order exactly including the size ordered. Remove all packaging and check every delivered/collected item for damage and/or manufacturing faults. Do not assume that a perfectly wrapped door is in perfect condition. It is important that you thoroughly check your doors for any of the following potential faults, prior to commencing any alterations AND BEFORE BOOKING A TRADESMAN: Visible damage i.e. scratches, dents or chips. Warping or bowing beyond a 6mm tolerance. Scratches on glass (if supplied). Wrong door model or size supplied. Two odd doors supplied where the order specifically specified a matching pair. The above are examples of potential faults/errors but this list is not exhaustive. Please also note that our Factory Pre-Finished Doors should not have any visible defects or damages when viewed in natural daylight from a distance of 0.5 metres or above. In rooms where there is no daylight scratches should be viewed in artificial light from a fixed wall or celling outlets NOT from portable equipment such as a torch. (As per N.H.B.C. guidelines). DO NOT THROW AWAY THE “Finishing, Care & Maintenance Instructions” LEAFLET WITHIN YOUR DOOR’S PACKAGING. This provides critical information and instruction for whomever is preparing or fitting your door and guidance to ensure you will remain happy with your door in the coming years. If your delivery has been made by courier please note that once you have signed the receipt confirming that the goods have arrived in good condition, we are not able to progress any claim for damaged products. We cannot proceed with a damage claim if you have written “Unchecked” on the Delivery Note; you MUST thoroughly check the entire delivery before signing as accepting the goods. A courier delivery is made by a third party to the kerbside and will require on-site labour to move the doors into the house/site. Delivery by Doors & Glass’ liveried vehicles is made to the ground floor of the property. Please Note: by fitting, finishing or making any alterations, the doors will be deemed to have been accepted as supplied. No claims – either relating to damage or faulty manufacture - will be entertained on any product that has been altered in ANY way. It is up to YOU, the customer to check the goods NOT the person fitting the products. STORAGE & INSTALLATION You Must: Ensure prior to fitting that all doors are stored in a cool, dry atmosphere and kept flat. Only fit Internal doors internally. Only fit External doors externally. Ensure doors are not hung in damp or newly plastered rooms and exercise caution when fitting on newly screeded floors or when the doors will be exposed to extremes of heat or humidity, i.e. conservatories, close to radiators, inside double-glazed porches etc. Doors fitted on kitchens and bathrooms should be well-ventilated to prevent prolonged periods of exposure to moisture. PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED, FOR EXAMPLE SPLITTING, CRACKING ETC., IF DOORS HAVE BEEN HUNG AND NOT PROPERLY PROTECTED FROM MOISTURE PENETRATION. CONDITIONS OF SALE. We have tried to provide a lot of information as clearly as possible, but if you have any questions regarding our Conditions of Sale please do call one of our Door Experts. Our Sales Contract is with the named person or Company on the sales Order Acknowledgment and the Guarantee is also solely applicable to this person or Company – it is not transferrable. All items must be paid for in full prior to delivery or collection unless account facilities are in place. (By opening an Account with us you have agreed to be bound by our payment terms). The title of goods remains with Doors & Glass Ltd. until full payment has been made. We shall not be held responsible for any incidental work or expenses arising due to any defect in our product or failure to deliver within an estimated time frame. In the event of goods proving to be defective (manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. We reserve the right to return to stock and withhold all monies paid on any goods not collected within 2 weeks of them becoming available. Orders are non-cancellable and non-refundable once an order has been confirmed and cannot be amended unless by mutual agreement. All refunds are entirely at the discretion of the Manager. Should a refund be authorized, a handling charge of a minimum 25% of the purchase price will be applied, and the goods must be returned in perfect condition, with complete original packaging and proof of purchase. Refunds will only be considered within 1 month of the date of sale. Leadtimes are estimates and not a firm date of arrival for goods. Various factors affect the supply of goods. WE CANNOT BE HELD RESPONSIBLE FOR THE FAILURE TO SUPPLY WITHIN AN ESTIMATED LEADTIME AND YOU SHOULD NOT BOOK A TRADESMAN UNTIL YOU HAVE RECEIVED AND FULLY CHECKED YOUR GOODS. We will keep you up to date with any changes in the progress of your order. If your order is particularly time critical, please notify us in writing of your time-frame and we will confirm whether we accept your order on this basis. Whilst we will make every effort to accommodate your preferred delivery date, this is not always feasible. We will however do our utmost to deliver as close to your desired date as possible. Made-to-order/tailor-made/bespoke items are non-cancellable and non-refundable once an order has been confirmed and therefore cannot be amended unless by mutual agreement. In the case of made-to-order/tailor-made/bespoke items a deposit of at least 50% of the total value including VAT is required at the time of ordering. Should any items no longer be required, the deposit will be retained and the balance owing invoiced for settlement within 28 days of date of invoice. We cannot guarantee continuity in product (i.e. timber colour, grain, panel sizes etc. may vary). To avoid mis-matching products please order all goods for a project in one go. Due to circumstances beyond our control prices may be altered up or down. Prices of individual products do not include delivery charges (where applicable). We accept orders from all over the world but ask that you arrange your courier/shipping for destinations outside of the UK. On signing for the product(s) at the point of collection or delivery, your agent is confirming as your representative that the goods have been provided satisfactorily. Nb. Our guarantee is not valid for products once they are outside of mainland UK. I any mistakes are made through human error we will do our utmost to rectify them as quickly as possible. Due to the vagaries of the printing process and the natural qualities of timber, colours on our website are for guidance and may not be exactly replicated in the final product. Doors & Glass Ltd. reserves the right to alter our manufacturing suppliers, construction methods and price without notice. All of our exterior doors benefit from a one year guarantee,.Our guarantee applies to the person/company who has purchased the door/s from us and is not transferrable. If you are unhappy in any way with a product of ours, or believe a product to be defective or faulty, then please contact our Customer Services Department: email: [email protected] Telephone: 02392 210010 In writing: Customer Services, Doors & Glass Ltd, 62 Havant Road, Cosham, PO6 2QZ In the event that you are not satisfied with the outcome of any complaint, under the Alternative Dispute Resolution (“ADR”) you have the right to raise your concerns with an ADR body, who are approved and regulated by the Trading Standards Institute - we would therefore refer you to the Small Claims Mediation Service. RETURNS POLICY FOR ONLINE ORDERS MADE VIA OUR WEBSITE For further information, please refer to our complete Website Returns Policy which can be found  .DELIVERIES Deliveries that are made on our own vehicles will be made to a ground floor location only. Deliveries made via a third party courier will be on a kerbside only basis. For more info regarding deliveries CLICK .MARCH 2018 |